Shipping policy
Shipping Policy – Tapison.co.uk
Clear, reliable and hassle-free
At Tapison, we take great care to ensure your rug is delivered safely, in perfect condition and with attention to detail. Every order is prepared carefully to guarantee a smooth and reliable delivery experience.
Shipping to the United Kingdom
We deliver to the United Kingdom using trusted logistics partners.
Shipping costs, if applicable, are clearly shown at checkout before payment is completed.
Please note that deliveries to P.O. boxes are not possible.
Delivery methods
Depending on your location
Your order may be delivered in different ways depending on your address:
Tapison delivery service
In certain areas, delivery may be handled directly by our team for a more personal and controlled delivery experience.
Trusted delivery partners
Outside our own delivery network, we work with reliable carriers to ensure secure and timely delivery across the UK.
Order preparation and dispatch
Careful handling and timely processing
Orders are typically prepared and dispatched within 5 to 7 business days, unless otherwise stated on the product page.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Estimated delivery times
Indicative delivery windows
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Standard delivery within the UK: 5 to 7 business days after dispatch
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Remote or rural areas may require additional delivery time
Delivery times are estimates and may vary during public holidays, peak periods or due to carrier-related delays. Should this occur, we will inform you as soon as possible.
Tracking your order
Stay informed from dispatch to delivery
As soon as your order is shipped, you will receive an email with a tracking link.
This allows you to follow your delivery and estimate the expected arrival date.
Customs, duties and import charges
Orders shipped to the United Kingdom are sent on a Delivered Duty Paid (DDP) basis. This means that UK import VAT, customs duties and clearance fees are already included in the price of your order. As a result, no additional customs or tax payments are required upon delivery.
Delivery issues or damage
We are here to help
Please inspect your order upon delivery.
If you experience a delay, receive a damaged item or notice missing products, contact us as soon as possible so we can assist you promptly.
Contact
For any questions related to shipping or delivery, please contact us at:
📧 info@tapison.co.uk